For our 'Rate' we require a prepayment of 30% of the total rental sum (excl. extras) upon confirmation of the booking. This amount will be charged to the provided credit card.
For our Last Minute - Non Refundable Rate', a prepayment of 100% of the total rental sum (excl. extras) is required upon confirmation of the booking.
Please note that this is a non-refundable rate and therefore bookings made under these conditions, can not be changed, modified or cancelled.
Upon checking in, you must present the credit card used to make the reservation along with a valid ID.
In case the card holder is not one of the guests, please get in touch with us.
In the event of a cancellation of a default rate booking, 60 days or more prior to the arrival date, 50% of the prepayment minus additional bank transfer costs will be refunded.
In the event of a cancellation between 59 and 8 days prior to the arrival date, 0% of the prepayment will be refunded.
DestinationBCN will subsequently try to rent out the apartment for the same booking period. If it succeeds in doing so, the full prepayment minus bank transfer costs and 35 euros administration fee, will be refunded to the client.
Please note that 'no show' or a cancellation 7 days or less prior to the arrival date, results in a credit card charge to cover the complete rental sum.
Check-in / Checkout details:
Please note that although DestinationBCN offer a round-the-clock service, we do not have a reception area. It is therefore important that you provide us with your arrival details at the airport, train station or port so that we can arrange for someone from our team to meet you at the apartment for check-in.
+ Airport arrivals: provide flight number and airport arrival time. Call us once you have collected your luggage
+ Train arrivals: provide train arrival time. Call us call from the train station, upon arrival
+ By car: provide an estimated arrival time at the apartment and call us when you are 1 hour away.
+ Port arrivals: provide cruise arrival time and call us from the port once you have disembarked
The number to call from 9:30 to 18:30 is (+34 935325267). For arrivals before 9:30 or after 18:30 call us on (+34 935141950)
In case we have other guests checking out on your departure day, the apartment will be cleaned and prepared for you in the morning and is ready to check-in around 14.00 (or earlier in case of an early morning check-out). You can store your luggage in our offices from 08.30 AM if necessary.
In case we don't have other guests checking out on your arrival day, we will have the apartment cleaned and prepared for you the day prior to your arrival and you can check-in from 08.30 AM
Our general check out time is 10.00, however we can be flexible in the event that we don’t have a same day arrival. In case we are unable to provide a late chack-out, you are welcome to store luggage with us.
+ Fee for final cleaning: 66 euros
+ For a 1 night stay the fee for final cleaning will be reduced to 33 euros
+ Local city tourist tax for apartments: 2,48 euros per person per night (will be charged upon arrival over a maximum of 7 nights).
+ Late check-in fee: 30 euros for check-ins between 21.00 and 24.00 and 50 euros for check-ins after midnight.
+ Baby cots (per night): 7 euros. Children aged 2 and younger stay for free, if a cot is not required.
+ Upon arrival a 100€ preauthorisation for incidentals will be done to your card. This will be released after your check-out.
For some apartments we can provide an extra single bed at 35 euros per night (upon request).
Please note that the city tourist tax and the late check-in fee are not calculated automatically in the total costs and will have to be paid for separately upon your check-in.
House rules and conditions
DestinationBCN apartments are aimed at couples, business travellers, solo travellers and families. If you don't fit this description please contact us by email, as we want to make sure you enjoy your stay and that we meet your expectations.
+ Guests are not permitted to host parties in the apartment or in the adjacent communal areas.
+ No music can be played after 10:00 PM. In the event of excessive noise nuisance, DestinationBCN maintains the right to evict the tenant(s) without refunding the rental fee.
+ Normally checkout time is 10:00 AM. If no new guests are expected to arrive on the same day, we can arrange a more convenient time for check out. In any case, you are welcome to store your luggage in our office. Guests are obliged to leave the apartment on the time agreed upon. When breaching the agreement the guests are liable to a fine of 350 euros per day.
+ On departure, the apartment should be in a generally clean condition. Damages done to the apartment's contents as a result of deliberate, criminal or reckless behavior, such as breakages, leaving the apartment in an especially dirty condition or accidental damage, will be forfeited to the client. The amount shall be established by determining the replacement value of each object so it can be returned to the exact state it was in before the incident occurred. DestinationBCN reserves the right to charge the credit card submitted to cover the damage caused.
+ Pets are not allowed.
If due to 'force majeure', DestinationBCN cannot fulfill its commitment regarding the rental of a reserved property, it will communicate this to the client at the moment in which such an incident occurs.
DestinationBCN reserves the right to offer the client an alternative property and will do everything within its power to find a replacement accommodation with similar characteristics. The property will be offered under the same (or better) conditions to which both parties have agreed upon.
In case no alternative accommodation can be found, the remaining sum of the rental fee (effective from the time which the incident occurred, onwards) will be returned to the client.
We request that all information included in your registration is accurate, current and complete.
All notices sent to you will be sent to the email address provided with your registration at the time of booking or making an enquiry. By accepting these terms you give your consent to receive communications from us by email
Conditions of use of DestinationBCN Promo Codes
The promotional codes are not valid in conjunction with any other offers or promotions. Only one promotional code may be used per booking. Promotional codes cannot be used for any previously made bookings. Promotional codes issued by parties other than DestinationBCN cannot be used on our website, unless indicated otherwise.
When using the promotional codes the usual booking terms and conditions apply, and all bookings are subject to availability. All taxes, fees, charges and surcharges are applicable to hotel bookings made using promotional codes. The promotional codes have no cash or refund value, and therefore cannot be exchanged for cash or its equivalent. If you change the dates of your hotel stay after using a promotional code, then that promotional code will not apply to the changed schedule. For specific restrictions regarding the use of promotional codes, please see the special terms & conditions for each promotion. We reserve the right to modify these conditions of use or to withdraw a promotional code at any time.