If cancelled up to 2PM the day before the date of arrival no charge will be applied. Bookings cancelled after, or in case of no-show, will be billed at a cost equivalent to the price of the first night. If a special nonrefundable rate has been booked, the above cancellation conditions do not apply.
When booking more than 7 rooms, different cancellation policies may apply. Please contact the hotel for more information.
In the event of a dispute, Belgian law shall apply with the courts of Nivelles having jurisdiction in settlement thereof, without prejudice to the Act dated 06.04.2010 on trading practices and consumer protection.
Payment with Credit Card
Your credit card details are only required to guarantee your booking and will not be charged unless if you book a special non-refundable rate.
Payment with Bancontact, IDEAL or Maestro
Your bank account will be charged with the total amount at the time of booking. Free cancellation is still possible if you cancel up to 2PM the day before arrival. The total amount will be refunded on your bank account.
Refunds (bancontact, Ideal or Maestro): after cancelling your booking, please send an email with the coordinates of your bank account as well as the confirmation number of your reservation to firstname.lastname@example.org. The refund of your reservation will be done within 5 working days.