The cancellation policy depends on the rate you have chosen (Please, refer to its name and see detail below).
1) GENERAL POLICY
Cancellation:
- If cancelled up to 1 day before the date of arrival, no fee will be charged.
- If cancelled later or in case of no-show, 100% of the total amount will be charged.
Prepayment:
- No deposit will be charged.
2) NON REFUNDABLE CANCELLATION POLICY
Cancellation & Prepayment:
- The total price of the reservation will be charged on the day of booking and is Non Refundable.
- The dates of the stay cannot be modified.
- The credit card used when booking must be presented at check-in (+ see point 8).
3) GROUPS RESERVATIONS (more than 4 rooms):
Special conditions are applied in the case of group reservations. Please, contact us in order to get our best conditions (info@chelton.be / +32 (0) 2 735 20 32).
4) SUPPLEMENTS
CITY TAX (not included on the room rate. Will be added at check-in)
MEALS:
- Breakfast: unless stated otherwise, the Breakfast is not included in the room rate. However, you can add it to the second stage of the booking process.
Week days from 7 to 10; Week-ends & holidays from 7 to 11.
EXTRA BED: It is possible to add an extra bed (on demand) in some of our rooms. Please contact us. When available, the rate is 25€/night.
PARKING: We have 4 parking spaces in our garage reserved for hotel guests. They are subject to availability. For organizational reasons, we can not reserve slots in advance.
5) NO SMOKING HOTEL
- We would like to recall our customers that our rooms and interior spaces are strictly NO SMOKING areas. In case of non-compliance with this rule, a fine of € 120.00 will be charged to the room. Ashtrays are available on the terraces and on the porch. Thanks for your understanding.
6) CHILDREN / BABIES
Maximum 1 baby cot on request can be provided free of charge in the room.
Maximum 1 baby (less than 4 years old) or 1 child (less than 13 years old) sleeps free of charge in existing bedding.
7) ANIMALS
Pets are not allowed in the hotel grounds.
8) IMPORTANT
Guests are required to show a valid photo identification and credit card upon check-in. Please note that we cannot charge a CC without the authorization of the owner. Therefore, if the name on the ID card or passport is not matching the one on the credit card, a written permission from the card holder must be presented. (Form on request).
