Booking Conditions
Amendments
Changes to the reservation are possible up to 48 hours before arrival (3:00 pm Belgian time).
An exception to this is the non-modifiable & non-refundable rate plan. This reservation cannot be modified.
Changes must be communicated in writing to the hotel and are only valid after written reconfirmation of the hotel.
Cancellation policy
Below you will find the cancellation policy. The percentages shown must be paid by the guest.
If different conditions have been agreed, they will have priority above the generic conditions.
Individual reservations: generic conditions
- Less than 48 hours before arrival (3:00 pm Belgian time): 100% cancellation fee
- In case of no show: 100% cancellation fee
- In case of early departure: 100% cancellation fee
An exception to this is the non-modifiable & non-refundable rate plan. This reservation cannot be cancelled or modified for free. The credit card is charged for the full accommodation cost while processing the reservation.
Different conditions may apply to reservations for more than 5 nights or when the total amount is higher than 1,000 Euro.
Different group conditions apply for reservations as from 6 rooms. This also applies to individual reservations that form a group. The hotel will contact you after receiving your reservation.
In case of cancellation or premature departure where costs are involved, the stated guarantee will be used to charge the costs without the credit card having to be physically present at the hotel.
Check-in
The availability of the room is guaranteed on the day of arrival from 3:00 pm. The luggage room can be used before 3.00 pm.
It is mandatory for guests to present a valid photo ID and the credit card used to guarantee the booking upon check-in. If no valid credit card can be presented during check-in, the entire stay must be paid on arrival. An additional guarantee of 50 Euro per day can be requested for any extras. The unused amount will be refunded in cash on the day of departure.
The maximum room capacity may not be exceeded under any circumstances. If more people are present on arrival than indicated in the reservation, additional accommodation needs to be booked. Availability is not guaranteed.
Check-out
On the day of departure the room has to be vacated before 11:00 am. In case of late departure a supplement or a full extra night will be charged. (Exception: promotion Enjoy Bruges)
On the day of departure you can use the luggage room all day long.
Children
Children of all ages are welcome provided that the maximum room capacity is respected.
One child under 2 years is charged 25 Euro per night when using a baby cot.
Children over 2 years old cannot be added to the reservation if this exceeds the maximum room capacity.
One extra bed can be placed in some suites. The surcharge for this is 50 Euro. Please contact the hotel to verify the possibilities.
Groups
For reservations from 6 rooms onwards or from 1,000 Euro, special conditions and additional supplements may apply. The hotel will contact you after the reservation.
The hotel does not accept stag and hen parties or similar events.
Guarantee
An online reservation is guaranteed with a credit card owned by the person who makes the reservation.
Five days before arrival, the hotel will authorize the credit card for the total amount of the reservation. If the authorization is not successful, the hotel reserves the right to cancel the reservation and to inform you about this by e-mail.
The authorization is automatically released by the credit card company according to the terms and conditions of the bank that issued the credit card.
Pets
Pets, including service animals, are not allowed.
Reservation confirmation
Every reservation is considered valid and confirmed after accepting the reservation and general conditions and entering credit card details as a guarantee.
The hotel is not responsible for entering an incorrect e-mail address so that the booking confirmation is not received. In case of doubt, always contact the hotel to provide a correct e-mail address to which the confirmation can be sent again.
Special requests & wishes
Special requests and wishes are subject to availability and may incur additional costs. Special requests and wishes are not guaranteed.
Terms of payment
Means of payment: cash, VISA, MasterCard, Maestro.
Payment of individual reservations takes place on the day of departure at the hotel.
An exception to this is the non-modifiable & non-refundable rate plan. The credit card is charged for the full accommodation cost while processing the reservation.
Payment of group bookings is done according to the agreed conditions by bank transfer or credit card.
Different conditions may apply to reservations for more than 5 nights or when the total amount is higher than 1,000 Euro.
